Shipping policy

1. Order Processing Times

  • All orders are processed within 1–3 business days (excluding weekends and Canadian holidays) after receiving your order confirmation email.

  • You will receive a notification email with tracking information as soon as your order has been dispatched.

2. Shipping Rates & Carrier Options

We partner primarily with Canada Post for standard and domestic deliveries, and DHL for international and express shipments.

Domestic Shipping (Canada)

Domestic shipments are handled via Canada Post.

Carrier & Method Estimated Transit Time Cost
Canada Post Expedited Parcel 2–7 business days Calculated at checkout
Canada Post Xpresspost 1–3 business days Calculated at checkout

International & Express Shipping (USA & Global)

International orders are fulfilled via Canada Post Tracked Packet / Parcel or DHL Express.

Carrier & Method Destination Estimated Transit Time
Canada Post Tracked Packet United States 4–8 business days
DHL Express Worldwide International / Global 2–5 business days

Please note: Delivery estimates begin from the date of dispatch, not the date of purchase.

3. International Duties, Taxes & Customs

  • Duties and Taxes: Orders shipped outside of Canada may be subject to import duties, taxes (VAT), and customs clearance fees levied by the destination country.

  • Customer Responsibility: These charges are the sole responsibility of the recipient. Air Blue Volt Supply has no control over these fees and cannot predict what they may be.

4. Tracking Your Order

  • Once your shipment leaves our facility, you will receive an automated shipping notification with a tracking link (Canada Post or DHL).

  • Please allow 24–48 hours for tracking activities to update on the carrier’s portal after receiving your confirmation.

5. Damaged, Lost, or Missing Packages

  • Damaged Shipments: If your order arrives damaged, please report it to us within 7 days of delivery at airbluevoltsupply@gmail.com with your order number and photos of the item and original packaging.

  • Lost or Delayed Shipments: If your package is delayed past the estimated window or marked delivered but not received, please inspect your delivery area and check with household members or neighbors before reaching out to our support team at airbluevoltsupply@gmail.com. We will file an official inquiry or claim with Canada Post or DHL on your behalf.

6. Incorrect Shipping Addresses

  • Customers are responsible for entering correct shipping details at checkout. If you discover an error, please contact us immediately at airbluevoltsupply@gmail.com. Once a shipment has been handed off to Canada Post or DHL, we are unable to modify the delivery address.